Privacy policy

Last updated: August, 2026

Canaan Co operates this store and website (canaanco.us), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Canaan Co is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information: including your username, password, security questions, preferences, and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, return, or cancel, and your past transactions.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: including information regarding your interaction with the Services, such as how and when you interact with or navigate the site.

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Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services: including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
• From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

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How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences, sending notifications related to your account, processing purchases, returns, or cancellations, managing your account, arranging for shipping, and providing a customized shopping experience.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or showing you online advertisements based on your activity on the Services.
• Security and Fraud Prevention: We use your personal information to authenticate your account, detect, investigate, or take action regarding fraudulent, illegal, or malicious activity, and keep our platform secure.
• Communicating with You: We use your personal information to provide customer support, maintain our business relationship, and respond to your questions promptly.
• Legal Reasons: We use your personal information to comply with applicable law, respond to valid legal requests, enforce our terms, or protect our legal rights.

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How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

• With Shopify, vendors, and third parties who perform operational services on our behalf (e.g., payment gateways, fulfillment and shipping partners, hosting, analytics, and customer support).
• With business and marketing partners to provide targeted marketing and online promotions as permitted by law.
• When you direct, request, or consent to our disclosure of information to third parties, such as to ship your ordered products.
• With our affiliates or within our corporate structure where legally permissible.
• In connection with a business transition (e.g., merger or acquisition), or to comply with applicable laws, subpoenas, and court orders.

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Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information you submit to the Services will be transmitted to and shared with Shopify and third parties located in various regions to fulfill your orders and support the storefront.

To help protect and improve our store, we use certain Shopify features that incorporate interactions across merchants. To learn more about how Shopify handles your personal data, you can review the Shopify Consumer Privacy Policy.

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Third Party Websites and Links

The Services may contain links to external websites not owned or operated by Canaan Co. If you follow links to third-party sites, please review their specific privacy policies. We do not guarantee and are not responsible for the privacy, data security, or content of third-party platforms.

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Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

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Security and Retention of Your Information

While we take industry-standard measures to protect customer data, please remember that no electronic transmission or digital storage method is 100% secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to maintain your account, provide our products and services, fulfill legal obligations, and resolve disputes.

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Your Rights and Choices

Depending on where you reside in the United States, you may have specific rights regarding your personal information, including:

• Right to Access / Know: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate information.
• Right to Portability: Request a copy of your personal data in a structured, commonly used format.
• Right to Opt Out: Direct us not to sell or share your information for targeted advertising purposes (we honor recognizable opt-out signals such as Global Privacy Control).
• Communication Preferences: You can opt out of promotional emails at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request and will never discriminate against you for exercising your legal privacy rights.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices or legal obligations. All updates will be posted directly to this page with an updated "Last updated" date.

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Contact Information

If you have any questions, inquiries, or privacy concerns regarding this Privacy Policy, please contact us: