Refund policy

At Canaan Co, we want you to be completely satisfied with your home décor purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• In the same condition that you received it.
• Unused, undamaged, and in its original packaging.
• Accompanied by a receipt or proof of purchase (such as your order confirmation number).

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Free Returns & How to Start a Return

Returns are completely free for eligible items. You will not be charged any return shipping fees or restocking fees.

1. To initiate a return, please contact our support team at support@canaanco.us or call us at +1 559-435-5575 (Monday – Friday, 8:00 AM – 4:30 PM PST).
2. If your return request is approved, we will provide you with a prepaid return shipping label and clear instructions on where and how to send your package.
3. Important: Items sent back to us without first requesting a return authorization will not be accepted.

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Order Cancellation Policy

Orders can be canceled within 15 minutes of being placed. If you need to cancel your order, please contact us immediately at support@canaanco.us or +1 559-435-5575 and provide your order number.

After the 15-minute window has passed, cancellation may no longer be possible as the order may have already entered processing or fulfillment. If your order cannot be canceled in time, you are welcome to return the item once received, subject to our 30-day return policy.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us promptly if:

• Your item arrived damaged
• Your item is defective
• You received the wrong item

Please reach out to us with your order number and clear photos showing the issue and relevant product packaging so we can evaluate the situation and resolve it right away.

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Non-Returnable Items

Certain types of items cannot be returned:

• Custom or personalized products
• Sale or clearance merchandise
• Gift cards

If you have questions or concerns about whether your specific item is eligible for return, please reach out to us before sending it back.

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Exchanges

We do not process direct exchanges. The most efficient way to get the item you want is to return the original item following our return policy. Once your return is accepted, you can place a separate order for the new product.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

• Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 10 business days.
• Please keep in mind that banks and credit card companies may require additional processing time to post the refund to your account.
• If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@canaanco.us.

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Contact Us

For any questions regarding returns, cancellations, or refunds, please reach out to our customer service team: