Shipping policy

Last updated: August, 2026

At Canaan Co, we are committed to providing a transparent, reliable, and smooth delivery experience for all our customers. Please review the details below regarding our shipping destinations, processing schedule, transit estimates, and tracking procedures.

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Shipping Locations

Canaan Co currently ships orders throughout the United States only. Shipping availability may depend on the specific destination address within the U.S. We do not offer international shipping outside of the United States at this time.

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Order Cut-Off Time

Our daily order cut-off time is 3:00 PM PST (Monday – Friday). Orders placed before 3:00 PM PST on a regular business day will begin processing that same day. Orders placed after 3:00 PM PST or during the weekend (Saturday – Sunday) and observed federal holidays will begin processing on the next business day.

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Handling & Transit Times

Our total delivery timeline consists of order handling time and carrier transit time:

• Handling / Processing Time: 1 – 3 business days (Monday – Friday). During this time, we verify your order details, carefully package your home décor items, and prepare the shipment.
• Transit Time: 3 – 5 business days (Monday – Friday) after the shipment has been picked up by the carrier.
• Total Estimated Delivery Time: 4 – 8 business days across destination addresses within the United States.

Please note: Estimated delivery timeframes are based on standard carrier transit schedules and are not guaranteed delivery dates.

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Business Operating Days

Our regular fulfillment and customer support hours are Monday through Friday, 8:00 AM – 4:30 PM PST. We are closed on Saturdays, Sundays, and major U.S. federal holidays.

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Shipping Charges

Applicable shipping charges will be clearly displayed during checkout prior to payment completion. If your purchase qualifies for free shipping promotions, the discount will be applied automatically at checkout. We do not apply hidden or unexpected fees after an order is placed.

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Order Tracking

Once your package has shipped, you will receive a shipment confirmation email containing a tracking number and link so you can monitor your package throughout its journey. Please allow 24 to 48 hours for the carrier's system to update the initial tracking scans.

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Delivery Delays & Address Accuracy

While we work closely with shipping partners to maintain timely deliveries, delays may occasionally occur due to severe weather events, high holiday shipping volume, or carrier transit bottlenecks.

Customers are responsible for providing an accurate and complete delivery address at checkout. If you notice an error in your shipping details, please contact us immediately. Once a package has been dispatched from our facility, we are unable to redirect or alter the delivery address.

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Damaged, Defective, or Missing Packages

If your item arrives damaged, defective, or goes missing in transit, please inspect your package promptly and reach out to us with the following details:

• Your order number
• A description of the issue
• Clear photos of the damaged item and packaging materials

We will evaluate the claim promptly and coordinate with the carrier to resolve the matter.

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Contact Us

If you have any questions about our shipping procedures, order status, or tracking details, please contact our support team: